Return & Refund Polic

Last Updated: September 25, 2026

Thank you for shopping with blossomvy.

We want every customer to be satisfied with their purchase. If you are not completely satisfied with your order, we are here to help with our return and refund process.

This Return & Refund Policy applies to purchases made through blossomvy.com.

1. Company Information

The website blossomvy.com is owned and operated by:

Hangzhou Shiyouji Trading Co., Ltd.

Brand Name: blossomvy

Registered Address:
Room 11071, 10th Floor, No. 768 Fuxian Road,
Yinhu Subdistrict, Fuyang District,
Hangzhou City, Zhejiang Province, China

Email:
service@blossomvy.com

Phone:
+86 12802050628

2. Return Eligibility

We accept return requests within:

30 days after delivery

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition
The product must include original packaging and accessories (if applicable)
Proof of purchase or order information must be provided
The return request must be submitted within 30 days after delivery

Items returned without prior authorization may not be accepted.

3. Non-Returnable Items

Certain items cannot be returned, including:

Products that have been used, damaged, or altered after delivery
Items returned without contacting our customer support team first
Personalized or customized products (if applicable)
Gift cards or promotional items where stated otherwise

If you are unsure whether your item qualifies for return, please contact us before sending it back.

4. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Send an email to:

service@blossomvy.com

Please include:

Order number
Customer name
Email address used for purchase
Reason for return
Photos or videos showing the issue (if applicable)

Step 2: Return Authorization

Our customer support team will review your request and provide return instructions if your request is approved.

Please do not send products back before receiving return authorization.

Step 3: Ship the Product

After approval, you will receive the return shipping instructions.

Customers are responsible for ensuring returned items are safely packaged to prevent damage during transportation.

5. Return Shipping Costs

If the return is caused by:

A defective product
A damaged item received
An incorrect item sent by us

we will review the situation and provide appropriate assistance.

For other return requests, customers may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to the original payment method
Processing time depends on your payment provider
Refunds typically appear within 5–10 business days after approval

Please note that banks or payment providers may require additional processing time.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within a reasonable time after delivery.

Please provide:

Order number
Description of the issue
Clear photos or videos of the product

Our team will review the information and assist with an appropriate solution.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

If cancellation is approved before shipment, we will provide a refund according to the payment method used.

9. Exchanges

Currently, we do not offer direct exchanges.

If you need a different product, size, or style, please request a return according to this policy and place a new order separately.

10. Return Address

For return instructions and the applicable return address, please contact our customer support team before shipping any items.

Return shipments sent without prior confirmation may not be processed.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

blossomvy Customer Support

Company:
Hangzhou Shiyouji Trading Co., Ltd.